• Any personal information we hold or process will be kept up-to-date, and destroyed as soon as the reason for its collection or processing has lapsed.
• We will not collect or store any of your, or your customers, personal information unless it is permitted or required by applicable law.
When you make an enquiry with us, we collect personal information which allows us to process that enquiry.
If you supply your email address, even if you do not place an appointment with us, we may pass your email to a third-party organisation, for example digital advertising networks such as Google and Facebook, to offer you the opportunity to purchase from us. Your email address will not be used for any other purpose and will not be held on file by ourselves or any third-parties after the reason for collecting it has lapsed.
We collect information to provide, maintain, and improve our products and services. The data we collect can help us in simple ways, such as having a contact phone number to communicate an issue with your order, as well as more complex ways, such as helping us identify any difficulties when using our website, or helping us determine which new products our customers would like to buy from us. Below we have listed full details on the information we collect, why we collect it, and the ways we use it.
Where we have your permission, we will use your e-mail address to provide you with information on our products, services, promotions and special offers.
We also store personally identifiable information to ensure a fair use policy, for example to monitor one-time use discount codes.
We collect data on purchases made with us for marketing purposes, such as market analysis, customer segmenting, and conducting research on statistical and testing information. We use this data to provide custom content that you are likely to find more interesting.
Information that is made available to third parties outside the European Union and Switzerland, only if such recipients that have agreed to comply with standard contractual clauses for the transfer of personal data as included in the EU Commission Decision of 5 February 2010 (2010/87/EC) if they are in countries that do not have an adequate level of personal data protection.
You have the right to:
For more information on these rights, or to exercise any of them, please contact our Data Protection team on firstname.lastname@example.org.
We will never sell your details to any third-party organisations.
We will only pass personal data to a third-party organisation in the following situations:
Cookies are text files that contain small pieces of information. They are stored on your computer, tablet or smartphone, and sent to your browser from our web server. Cookies are used by most websites to gather essential information to provide the user with the best experience.
Cookies ensure websites function as you expect them to: they identify which platform you’re using and display an optimised version of the website for that platform, they save your log in details, and they remember your language preferences.
Our website uses three types of cookies:
Essential to site function cookies• These cookies allow you to browse the site, search for products and add items to the basket. They also remember your preferences, such as your log in details and language preferences. They are essential to ensure our website runs as you would expect.
Performance cookies• These cookies are used to collect anonymous information about how you use our website. They inform us of any error messages from web pages and allow us to improve our website.
Third-party cookies• These allow us to record the customer experience and to test new services so we can improve the customer journey on the website. These do not include any on-page advertising from third-parties.
More information on cookies and their uses can be found at www.allaboutcookies.org
The security of your transactions is extremely important to us. To prevent any details being seen by unauthorised persons, your transactions are protected throughout the payment process. We use a 128 bit SSL encryption to encrypt the information before it is sent to the payments processor.
Our website and emails will at times contain links to and from other websites including our clients and suppliers. If you follow a link to any of these websites, please note they carry their own privacy policies, and we do not accept any responsibility or liability for these policies. We would recommend reading these policies before submitting any personal data to these websites.